Customer Interviews + Roadmaps
Automating Customer Interview Recruiting at Zonar Systems
Melissa Suzuno | Product Talk | 1st June 2022
One of the hardest parts of continuous discovery (the process of interviewing your customers on an ongoing basis) is recruiting them. Ideally, what you want is to start Monday with a fresh set of scheduled interviews for the week. Dan Clem shares how he set up his continuous discovery system and started talking to customers weekly. (2000 words)
Building better roadmaps with C. Todd Lombardo
Pippa Armes | Pendo Blog | 10th June 2022
Roadmaps are not release plans. Yet product teams often fall into this trap, leading them to unrealistic deadlines and building features users don’t need. Instead, we should separate strategy from execution by creating short-term (weeks) release plans and long-term (months & years) outcomes-oriented roadmaps. (1770 words)
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